Shipping & Delivery Policy
Production vs. transit
Custom orders require design approval and production before shipment. Production time is separate from carrier transit time.
Shipping charges
Shipping charges are shown in the quote, invoice, or checkout when applicable. Expedited production and expedited carrier service are separate and must be confirmed in writing.
Tracking
When tracking is available, Seller provides tracking information. Carrier scans and estimated delivery dates are controlled by the carrier and can change after shipment.
Address accuracy
The customer is responsible for providing a complete and accurate shipping address before shipment. Additional costs caused by an incorrect address, refused delivery, or customer-requested rerouting may be charged to the customer.
Lost or damaged shipment
If a package appears lost or arrives materially damaged, contact Seller promptly and provide photographs of the package, shipping label, internal packaging, and affected items when available. Seller may require documentation for a carrier claim. Where replacement is appropriate, Seller’s preferred remedy is replacement or reprint rather than a voluntary cash refund, except where law requires otherwise.
Carrier delays
Seller is not responsible for delays caused solely by the carrier, weather, service disruptions, natural disasters, or other events outside Seller’s reasonable control. Seller will provide available tracking and reasonable assistance.
Shipment delay before dispatch
If Seller cannot ship within a promised timeframe, Seller will provide any notice, consent-to-delay option, cancellation option, or refund required by applicable law.