Privacy Policy
Effective date: August 26, 2026
Who we are
This Privacy Policy describes how Anzhelika Cherkashina, the seller using the CupTops product and marketing name (“we,” “us,” or “our”), collects, uses, and shares personal information when you visit cup-tops.com, contact us, request a quote, or place an order.
Information we may collect
We may collect contact information such as name, company name, email, phone number, billing and shipping address; project information such as quantity, references, artwork, cup/lid photos, measurements, and deadlines; transaction information such as order totals, payment status, and payment-method type; and device or usage information collected by our website platform, analytics, cookies, or installed tools.
How we use information
We use information to respond to inquiries; prepare concepts and quotes; process orders and payments; create custom designs; obtain approvals; manufacture and ship products; provide support; prevent fraud; maintain tax and accounting records; enforce our terms; improve products and the website; and send marketing communications where permitted.
How we may share information
We may share information with service providers used to operate the business, including Shopify or other payment/ecommerce providers, shipping carriers, cloud/storage providers, analytics providers, email providers, professional advisers, and vendors necessary to fulfill an order. We may also disclose information where required by law or to protect rights and prevent fraud.
Payment data
Full payment-card details are generally handled by the payment processor rather than stored directly by us.
Cookies and analytics
The website and installed tools may use cookies or similar technologies for essential functions, analytics, preferences, fraud prevention, and advertising. This policy should be updated if the technologies materially change.
Retention and security
We retain information for as long as reasonably necessary for order fulfillment, customer support, tax/accounting records, dispute resolution, and legal obligations. We use reasonable safeguards, but no system can guarantee absolute security.
Privacy rights
Depending on where you live, applicable law may provide rights regarding access, correction, deletion, or certain uses of personal information. Requests may be submitted through the contact form at cup-tops.com. We may need to verify identity before completing a request.
Children
The website is not intended to collect personal information from children under 13, and we do not knowingly solicit such information.
Contact
Questions may be submitted through the contact form at cup-tops.com. Business mailing address: 395 Carroll Street, Brooklyn, NY 11231.